0039 0365 651095

Covid faq

The campsite will open on Friday 19th June. 

Due to the current situation, we have decided to make cancellations of reservations free of charge up to 7 days before arrival, in order to give you more time to check the current situation in total serenity.

If you want to book one of our most exclusive facilities, such as TOP or STILISH mobile homes, or LAGO or XL pitches, the risk is that there is no availability. Especially for these categories, we advise you to book now and in case you have a free cancellation up to 7 days before your arrival.

Of course you can. If you move your vacation to 2021, you will also get a 10% discount on your future stay. And you can still ask for a refund of your deposit next year if you have any problems!

Yes, you can. Normally our free cancellation policy is up to 30 days before arrival. To make it easier for you, this year you can cancel up to 7 days in advance

In compliance with the new health regulation in force in Lombardy, the use of the protective mask is compulsory in the indoor common areas (bar, reception, minimarket) and, always, when it's not possible to respect the interpersonal distance of, at least, 1 meter; only children under 6 years of age are exempted

Every day, our staff will be provided with a mask, sanitizing gel and gloves, as needed.  The sanitizing gel will be available to our guests through foot pedestals, at the entrance of all common areas.

Together with our safety consultant, Marco, we are doing an important job of training on how to behave, to protect your and our health. 

Signs and walking stickers will always be present in the common areas of the campsite, to help you adopt safe behavior for you and your whole family.

Our reception will be equipped with Plexiglas barriers to protect you.  In addition, it will be possible to measure your body temperature using a infrared thermometer.

It will be possible to check in online, smarter and faster, in order to avoid crowds at the Reception.

There will be the possibility of "drive-through" check-in, on the most crowded days - you will be able to stay in your car, so as to speed up the reception practices, avoiding crowds.

The check-out can be done directly in your accommodation, by appointment: we will come to your mobile home / apartment / tent to greet you and check that everything is in order, as we always require our guests.

Hygiene has always been our strength, and this year it will be even more so: the services and common areas of the entire Camping Village will be sanitized and cleaned, with products certified by the Ministry of Health.  But we won't stop there: we will frequently sanitize all the spaces, using machines with a sanitizing detergent base that is highly effective against viruses and bacteria.  

In every sanitary block and toilet, you will find dispensers with sanitizing detergent.

Posters and walking stickers will always be present in the sanitary blocks, in order to avoid any possible assemblage. 

Each structure will be cleaned and sanitized, with products certified by the Ministry of Health.

In addition, we will use dry steam at 180° - through thermal shock, the environments will be sanitized by any bacteria or viruses.  It is an ecological and natural system, which avoids the use of chemicals, to protect your health from irritations or possible problems.

The keys of the structures will also be sanitized before handing them over to you, thanks to UV rays technology.

At all cash desks, Plexiglas barriers will be installed.

 Online reservations and orders will be possible at our Restaurant - take-away and delivery services are under development.  Reservations and orders are highly recommended.

You can eat directly at the restaurant.
In addition, we will use, for seasonings such as oil and vinegar, mono-doses and throwaway menus, as the regional ordinance requires. You can still see the menu, through photos, by scanning the QR Code.

In Restaurant, Minimarket and Pool Bar, the entrances will be restricted and social distancing will be guaranteed.  As per regional ordinance, the use of masks is required.

The activities will be organized from June 19th until September 11th.

In order to guarantee safety, all activities will be totally new.  There will be equal fun, but greater safety. 

Activities for children, such as the Mini Club, will be guaranteed by reservation.  Evening shows are also guaranteed

Due to the new national order of 16 August 2020, it will no longer be possible to perform baby dance and group dances. 

 

According with regional ordinances, the use of the pool will be guaranteed, with daily sanitization of the deckchairs and the organization of regulated routes for access.

The regional regulations provide for one person every 4 square meters. But, thanks to our space of about 900 square meters, it will be possible to  accommodate about 225 people in the pool at the same time, without too significant reductions in the use of the service.

The number of sunbeds will be limited, according to regional regulations, which provides a distance of 1.5 meters between them  and a space of 10 square meters of every sun umbrella.

This will lead to a reduction in the number of beds, which will however be partially offset by the extension of the solarium area. 

Of course you can use the facilities in accordance with the current regulations, which stipulate a distance of 1 m for static activities and 2 m for dynamic activities.

In terms of distance, you can use the tennis court, beach volleyball, football, table tennis and also the indoor and outdoor gym (News 2020).

The access to the indoor gym is allowd only upon reservation, and a maximum of 2 people are allowed in the gym if they belong to the same family.

Booking

It is possible to book or check the availability and prices directly from the website, accessing here: http://www.europasilvella.it/prenotazioni-camping-village/

Minimum stays are not required for pitches. For all the facilities are required minimum stays of 7 nights, from Saturday to Saturday and from Wednesday to Wednesday (just for specific accommodations), in high season (30.05-12.09) and 3 nights in low season (09.04 – 30.05 and 12.09 – 28.09).

In case of any questions please send an email to info@europasilvella.it or call 0039 0365651095 during opening hours.

Bookings for 2020 open at the end of Season 2019. However, you can always request to make an early booking for the following season through our booking centre.

Camping

By accessing this page you will be able to see photos of all the different types of pitches.

Yes, you can have a barbecue. With 50 euro deposit, it is possible to rent it on request. 

Village

Bed linen and towels are available on request at the reception.

Bed linen costs €9.50 for double and €8.00 for single. The amounts are for the entire stay.

We don’t have any specific cleaning fees. However, we do request that our clients leave the property in the same order in which it was found. For those who decide not clean in any way, we will retain: €50 per mobile home.

On our website, you can find every inventory of the facilities in each page about our accommodations.

Reception

Reception is open from 8am to 10pm during high season and 8am to 8pm during low season.

Check-in for the camping pitches is from 3pm, and for the buildings is 5pm; with these timings we can guarantee the accommodation will be ready.

Check-out for the buildings is 9am and 10am for the camping pitches. Early check-out is available on request.

Yes, although the reception is closed there is always a night watchman available to lead you to your accommodation. We request you always advise the reception in case of any delay.

Italy, unlike Spain, does not have a “siesta” culture. However, between 1pm and 3pm entertainment and music activities are suspended so as to allow for a more peaceful few hours for our guests.

Yes, it is possible. However, in order to ensure better rest for our guests, access is permitted only on foot from 12am to 6am.

The cash desk is open every day from 8am to 12pm and from 5pm to 9pm, except for Saturday afternoon.

Payment is required at the cash desk within one day of your arrival.

Yes, payments made via Bancomat are accepted, as well as through credit card (Visa or Mastercard), with minimum payment of €20. Unfortunately we do not accept American Express.

No, unfortunately we do not accept payment by cheque.

The campsite agrees to perceive the tourist tax, payable by all customers, on behalf of the municipality of San Felice del Benaco. Each customer will therefore be required to pay this tax on their day of arrival, the next day at the latest. The tax is €0,75 per night and is only required for the dates between 1st June and 30th September. They are not applicable to disabled people and children under 14 years of age.

No, all children must be accompanied by at least one adult.

Toilet facilities

You can empty the chemical toilet in the designated area within each of the health facilities, or in plots equipped with drainage ("A", "XL", "BLUE").

Services

The campsite offers restaurant/pizzeria, bar, market, private beach and 2 piers, entertainment, sports facilities (football, beach volleyball, tennis, table tennis, gym), guided bike tours, bike rental, ticket office for events such as guided tours, boat/ferry rides, amusement parks and so much more.

You can buy tickets for most local attractions at our reception.

There are many different attractions on Lake Garda depending on your taste and the type of activity you’re looking for. For more information, visit our "area” page.

Yes, you can rent bikes, just asking at the reception.

Yes, Wi-Fi is available for free and covers about 80% of the campsite area. All of our buildings also have direct access to Wi-Fi.

Yes, the Europa Silvella campsite has separate receptacles for paper, plastic, glass and wet waste. 

Yes, in each of the campsite’s four sanitary facilities there is an area with washing machine. The dryer is present in the bathrooms at the lake and in the bathrooms next to the pool. The cost for their use is €5 in one euro coins for the washing machine and €3 for the dryer.

The gym is open every day from 8am to 11pm.

Anybody over the age of 16 can access the gym, and adult supervision is required for minors.

Yes, the use of the gym is completely free. Just ask at the Reception your card.

In Italy the number to call for emergencies is 112

On the Campsite, there's an ATM, just near the gym. 

Swimmingpool

No, from 2017 it’s not obligatory.

The opening hours of the pool vary seasonally: during low season (mid-May) the pool is open from 10am to 6pm; during mid-season (end of May, June and September) from 9:30am to 6:30pm; during high season (Whitsun, July, August) from 9am to 7pm. During the entertainment period there will also be a night-time pool party, during which the pool will remain open. However, management reserve the right to alter the times depending on weather, attendance and other factors.

Our 3 swimming pools are not heated.

Yes, there is always at least one lifeguard present within the perimeter of the pools.

Animation

There are various entertainment activities: mini club for children, splash dance, yoga, Zumba classes, football and beach volleyball tournaments (even at night), karaoke, theme parties, musical evenings, shows, pool parties, cabaret, walking tour on the Manerba rock, quiz show, aperitif, games and many other activities!

The animation period starts on 30th May 2020 and ends on 27 September 2019.

Yes, the entertainment activities are free.

Yes, there will be something going on every day of the week.

Europa Silvella relies on an international team made up of 4 to 8 people from all the main European countries, all of whom have knowledge of at least two languages in addition to their mother tongue.

Food & Beverage

There is a shop near the restaurant which is open every day during high season from 7:30am to 12pm and from 4pm to 7pm. During low season times may vary depending on demand.

The restaurant is open from 6pm. The closing time may vary depending on demand but it’s generally always open until at least 10pm. Management reserves the right to change the opening hours at any time.

The restaurant is open at midday on Sundays. However, Europa Silvella offers midday food service at our poolside bar.

You can order lunch at our poolside bar. It’s possible to have lunch on Sundays at our restaurant.

Yes, you can order a pizza and/or takeaway food.

There are many restaurants nearby to suit all tastes: the classic Italian pizzeria, restaurants with local food or typical menus particular of certain areas of Italy, and some more commercial restaurants like McDonald's or Burger King.

Beach

Yes, Europa Silvella is situated on the bank of the lake. There are 3 beaches: a small private area with private pier just below the restaurant area; a several km beach called "la Romantica" that starts from the exit of the building towards Manerba and continues for about 2 km (in which there’s another private pier for our guests); one towards San Felice del Benaco, which starts from our hotel (accessible through our gate with the card provided to each customer in reception) and continues for several kilometres into the town of San Felice

Yes, you can rent and use jet skis on Lake Garda, provided you have a valid license and respect the rules and local regulations.

Animals

Yes, dogs are welcome both on the beach and in the lake.

Booking online